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Countertop
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Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5 gallon bottle, (1) 2-gallon bucket and a Philips head screwdriver.
- 1. Turn energy saving switches to OFF.
- 2. Unplug power cord from wall outlet.
- 3. Remove water bottle.
- 4. Move appliance away from wall to gain access to the back.
- 5. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket.
- 6. Remove the cap from a spare empty 5 gallon bottle. Pour the bleach (2 tbsp.) or vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle.
- 7. Apply the cleaning bottle to the dispenser.
- 8. Allow the cleaning solution to fill the reservoirs.
- 9. Wait 10 minutes then drain the water from the reservoirs as described in step 5.
- 10. Rinse the bottle and fill with only hot tap water and apply it to the dispenser.
- 11. Place a two gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5).
- 12. Replace the silicon plug and drain cap.
- 13. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON.
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(90 votes, average: 0.98 out of 5)
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You should clean your dispenser every 3 months.
- Rate this FAQ: (47 votes, average: 0.96 out of 5)Loading...
Any time you intend to leave your dispenser for more than a week, the reservoir should have all water removed. Unplug the dispenser, open the drain plug on the back and remove water from the hot reservoir. Empty the cold reservoir by dispensing water from the cold tap at the front of the dispenser. Leave the dispenser unplugged and dry until you are ready to begin use.
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(63 votes, average: 0.94 out of 5)Loading...
Turn all switches to the off position. Unplug the unit. After a few minutes, plug the unit back in, turn the switches back on and give it one hour and recheck the water temperature. If this does not correct the issue, please call our Customer Service Center.
- Rate this FAQ: (63 votes, average: 1.00 out of 5)Loading...
View the Video link for troubleshooting steps.
- Rate this FAQ: (62 votes, average: 0.95 out of 5)Loading...
View the Video link for troubleshooting steps.
- Rate this FAQ: (75 votes, average: 0.95 out of 5)Loading...
View the Video link for troubleshooting steps.
- Rate this FAQ: (61 votes, average: 0.97 out of 5)Loading...
Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5 gallon bottle, (1) 2-gallon bucket and a Philips head screwdriver.
- 1. Turn energy saving switches to OFF.
- 2. Unplug power cord from wall outlet.
- 3. Remove water bottle.
- 4. Move appliance away from wall to gain access to the back.
- 5. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket.
- 6. Remove the cap from a spare empty 5 gallon bottle. Pour the bleach (2 tbsp.) or vinegar (2 cups) and hot tap water (2 Gallons) into the empty bottle.
- 7. Apply the cleaning bottle to the dispenser.
- 8. Allow the cleaning solution to fill the reservoirs.
- 9. Wait 10 minutes then drain the water from the reservoirs as described in step 5.
- 10. Rinse the bottle and fill with only hot tap water and apply it to the dispenser.
- 11. Place a two gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5).
- 12. Replace the silicon plug and drain cap.
- 13. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON.
(90 votes, average: 0.98 out of 5)Loading...You should clean your dispenser every 3 months.
(62 votes, average: 0.95 out of 5)Loading...Any time you intend to leave your dispenser for more than a week, the reservoir should have all water removed. Unplug the dispenser, open the drain plug on the back and remove water from the hot reservoir. Empty the cold reservoir by dispensing water from the cold tap at the front of the dispenser. Leave the dispenser unplugged and dry until you are ready to begin use.
(64 votes, average: 0.94 out of 5)Loading...Turn all switches to the off position. Unplug the unit. After a few minutes, plug the unit back in, turn the switches back on and give it one hour and recheck the water temperature. If this does not correct the issue, please call our Customer Service Center.
(64 votes, average: 0.95 out of 5)Loading...View the Video link for troubleshooting steps.
- Rate this FAQ: (62 votes, average: 1.02 out of 5)Loading...
View the Video link for troubleshooting steps.
- Rate this FAQ: (62 votes, average: 1.02 out of 5)Loading...
View the Video link for troubleshooting steps.
- Rate this FAQ: (65 votes, average: 1.03 out of 5)Loading...
The Countertop dispenser can accept both the 3 and 5 gallon sized bottles.
(74 votes, average: 1.03 out of 5)Loading...Frequently Asked Questions
In Canada, some retail stores that sell Primo may offer a deposit program for the bottle. Check with the store for further details.
(77 votes, average: 1.08 out of 5)Loading...Primo® Water originates from municipal sources.
(77 votes, average: 1.17 out of 5)Loading...Primo® Pre-Filled Exchange Water is available nationwide at thousands of convenient locations. Click here to find a local store where Primo® Water is available.
(64 votes, average: 0.98 out of 5)Loading...Yes. Your pets can enjoy our great-tasting water! Consult an aquarium expert for advice on specific needs for fish and amphibians.
(80 votes, average: 1.16 out of 5)Loading...Using a 9-step purification process we ensure that you enjoy high-quality, great-tasting water. Click here to learn more.
(64 votes, average: 1.02 out of 5)Loading...According to the CBWA, bottled water has no expiration date.
Primo® Water can be stored indefinitely as long as the bottles are kept in a cool location and out of direct sunlight.
(65 votes, average: 1.14 out of 5)Loading...Primo® Pre-Filled Exchange Water does not contain fluoride.
(66 votes, average: 1.02 out of 5)Loading...Primo® Water bottles are designed to a standard specification and should fit most water dispensers. Click here to shop for Primo® Water dispensers.
(65 votes, average: 1.03 out of 5)Loading...Frequently Asked Questions
Primo® Self-Service Refill Water is available nationwide at thousands of convenient locations. Click here to find a local store where Primo® Water is available.
(74 votes, average: 0.96 out of 5)Loading...Yes. Your pets can enjoy our great-tasting water! Consult an aquarium expert for advice on specific needs for fish and amphibians.
(60 votes, average: 1.33 out of 5)Loading...Yes. Primo bottles are considered a food contact surface. All of our bottles are composed of food grade resins and meet all US FDA requirements.
(45 votes, average: 0.96 out of 5)Loading...Your safety is our top priority at Primo. Though our systems are robust enough to remove contaminants, we shut down the system to ensure the safety of our customers. Once the boil alert has been lifted, our refill stations will be fitted with new filters and membranes in addition to being completely sanitized. Water samples are then submitted to an independent lab for testing to ensure Primo® Water meets safety and quality specifications. The refill stations will then become available for use once the “all clear” is given after lab tests and authorization is provided.
(35 votes, average: 1.26 out of 5)Loading...Our system incorporates three types of filtration:
- 1) Sediment Filtration - physically traps particles such as dirt and pipe scale from incoming water
- 2) Activated Carbon Filtration – eliminates chlorine which aids in the great taste of Primo® Water
- 3) Reverse Osmosis – the reverse osmosis membrane removes any remaining dissolved impurities in the water such as lead, arsenic, mercury and nitrates
(20 votes, average: 1.00 out of 5)Loading...Yes. The ultraviolet lights destroy (disinfect) 99.9% of bacteria and viruses.
(32 votes, average: 1.09 out of 5)Loading...Yes. Primo's filtration process features activated carbon filtration and a reverse osmosis membrane to eliminate chlorine.
(18 votes, average: 1.00 out of 5)Loading...To ensure the highest quality water, bottles should be rinsed with baking soda before each use and sterilized with household bleach every six months. Mix 1 tablespoon of baking soda per gallon of water, place cap on the bottle and shake. Rinse thoroughly and allow the bottle to air dry. To sterilize every six months:
- 1) Add ½ teaspoon of household bleach per gallon of water
- 2) Swish water around and let stand for 3 minutes
- 3) Pour out and thoroughly rinse until water is clear and no scent can be detected
- 4) Air dry
- 5) Seal container
(31 votes, average: 0.97 out of 5)Loading...Yes. Primo® Self-Service Refill bottles are BPA-free.
(16 votes, average: 1.00 out of 5)Loading...Customer Service
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Model # and Serial # Location
The Item number for both Top Loading and Bottom Loading Water Dispensers will be located on the back of the unit as pictured.
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Model #
