Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5 gallon bottle, (1) 2-gallon bucket and a Philips head screwdriver.
You should clean your dispenser every 3 months.
Any time you intend to leave your dispenser for more than a week, the reservoir should have all water removed. Unplug the dispenser, open the drain plug on the back and remove water from the hot reservoir. Empty the cold reservoir by dispensing water from the cold tap at the front of the dispenser. Leave the dispenser unplugged and dry until you are ready to begin use.
Turn all switches to the off position. Unplug the unit. After a few minutes, plug the unit back in, turn the switches back on and give it one hour and recheck the water temperature. If this does not correct the issue, please call our Customer Service Center.
View the Video link for troubleshooting steps.
View the Video link for troubleshooting steps.
View the Video link for troubleshooting steps.
Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. Time Required: 30 minutes Need: (2) tablespoon regular bleach or (2) cups of distilled white vinegar, (1) Empty 5 gallon bottle, (1) 2-gallon bucket and a Philips head screwdriver.
You should clean your dispenser every 3 months.
Any time you intend to leave your dispenser for more than a week, the reservoir should have all water removed. Unplug the dispenser, open the drain plug on the back and remove water from the hot reservoir. Empty the cold reservoir by dispensing water from the cold tap at the front of the dispenser. Leave the dispenser unplugged and dry until you are ready to begin use.
Turn all switches to the off position. Unplug the unit. After a few minutes, plug the unit back in, turn the switches back on and give it one hour and recheck the water temperature. If this does not correct the issue, please call our Customer Service Center.
View the Video link for troubleshooting steps.
View the Video link for troubleshooting steps.
View the Video link for troubleshooting steps.
The Countertop dispenser can accept both the 3 and 5 gallon sized bottles.
In Canada, some retail stores that sell Primo may offer a deposit program for the bottle. Check with the store for further details.
Primo® Water originates from municipal sources.
Primo® Pre-Filled Exchange Water is available nationwide at thousands of convenient locations. Click here to find a local store where Primo® Water is available.
Yes. Your pets can enjoy our great-tasting water! Consult an aquarium expert for advice on specific needs for fish and amphibians.
Using a 9-step purification process we ensure that you enjoy high-quality, great-tasting water. Click here to learn more.
According to the CBWA, bottled water has no expiration date.
Primo® Water can be stored indefinitely as long as the bottles are kept in a cool location and out of direct sunlight.
Primo® Pre-Filled Exchange Water does not contain fluoride.
Primo® Water bottles are designed to a standard specification and should fit most water dispensers. Click here to shop for Primo® Water dispensers.
Primo® Self-Service Refill Water is available nationwide at thousands of convenient locations. Click here to find a local store where Primo® Water is available.
Yes. Your pets can enjoy our great-tasting water! Consult an aquarium expert for advice on specific needs for fish and amphibians.
Yes. Primo bottles are considered a food contact surface. All of our bottles are composed of food grade resins and meet all US FDA requirements.
Your safety is our top priority at Primo. Though our systems are robust enough to remove contaminants, we shut down the system to ensure the safety of our customers. Once the boil alert has been lifted, our refill stations will be fitted with new filters and membranes in addition to being completely sanitized. Water samples are then submitted to an independent lab for testing to ensure Primo® Water meets safety and quality specifications. The refill stations will then become available for use once the “all clear” is given after lab tests and authorization is provided.
Our system incorporates three types of filtration:
Yes. The ultraviolet lights destroy (disinfect) 99.9% of bacteria and viruses.
Yes. Primo's filtration process features activated carbon filtration and a reverse osmosis membrane to eliminate chlorine.
To ensure the highest quality water, bottles should be rinsed with baking soda before each use and sterilized with household bleach every six months. Mix 1 tablespoon of baking soda per gallon of water, place cap on the bottle and shake. Rinse thoroughly and allow the bottle to air dry. To sterilize every six months:
Yes. Primo® Self-Service Refill bottles are BPA-free.
The Item number for both Top Loading and Bottom Loading Water Dispensers will be located on the back of the unit as pictured.